Refund policy

Returns and refunds

BH Medical supplies business customers. This policy explains how returns work for trade orders.

Returns within 14 days

You can return unused products within 14 days of delivery. Items must be unopened, in their original sealed packaging and in a resaleable condition.

For safety and infection control reasons, we can't accept returns of sterile items, medical devices or consumables whose packaging has been opened or damaged, unless they are faulty.

How to return an item

1. Email info@bhsupplies.uk within 14 days of delivery with your order number, the items and quantities you'd like to return, and the reason.
2. We'll confirm the return and send you our returns address. Please don't send items back without contacting us first.
3. Return the items within 14 days of our confirmation. We recommend a tracked service.

Unless the items are faulty or we made an error, you pay the cost of returning them.

Refunds

Once we've received and inspected the items, we'll refund you within 14 days. Refunds go back to the original payment method, or are credited to your account if you pay on credit terms. Original delivery charges are not refunded unless the return is due to our error.

Faulty, damaged or incorrect items

Check your delivery on arrival. Report any damage, shortages or incorrect items within 2 working days of delivery, and any other fault as soon as you find it, by emailing info@bhsupplies.uk with your order number and photos. We'll replace the items or refund you in full, including return delivery costs.

Product recalls

If a manufacturer issues a recall or field safety notice for a product we have supplied to you, we'll contact you using the details on your order and arrange a return, replacement or refund.