Privacy policy

This policy explains how BH Medical ("we", "us") collects and uses personal information when you visit or buy from our website. We are the data controller for this information under UK data protection law (UK GDPR and the Data Protection Act 2018).

What we collect

Business contact details: the names, job titles, email addresses and phone numbers of people who order from us or contact us, and their organisation's details.
Order and account details: delivery and billing addresses, order history and, for credit accounts, the information supplied in the credit application, including trade references.
Payment information: payments are processed securely by our payment providers. We don't see or store full card details.
Website information: details about your device and how you use our site, collected through cookies and similar technologies.

How we use it

To process, deliver and support orders, and to manage credit accounts (to perform our contract).
To assess credit account applications and collect payments (our legitimate interests).
To contact you about product recalls and safety notices (our legitimate interests and legal obligations).
To send business marketing about our products. You can opt out at any time.
To keep accounting and tax records (our legal obligations).

Who we share it with

We share information only where needed to run our business: our e-commerce platform, payment providers, our courier, credit reference agencies if you apply for credit, and professional advisers such as our accountants. We may also share it where the law requires. We never sell personal information. Some providers may process data outside the UK, and where they do, appropriate safeguards are in place.

How long we keep it

Order and invoice records are kept for six years to meet tax and accounting rules. Other information is kept only as long as we need it.

Your rights

You have the right to access, correct or delete your personal information, to restrict or object to how we use it, to data portability, and to withdraw consent. To use any of these rights, email info@bhsupplies.uk. You can also complain to the Information Commissioner's Office at ico.org.uk.